How will I know if I need New Plymouth Auto-Electrical?
This is a really good question. Mechanics and Auto-Electricians are similar in that they work on vehicles and machines with wheels – their expertise complement each other in ensuring your vehicle is working as it should - however they are quite different specialties, which is why when our technicians were in training, they could choose whether to be a mechanic or an auto-electrician and undertake the trade specific apprenticeship.
If you think the issue with your vehicle is connected to the starting and charging system (ignition, battery, alternator, starter motor, glow plugs), heating or cooling, wiring systems, electric windows, lighting, central locking, air-bags, diagnostics. Still not sure? Drop in to New Plymouth Auto- Electrical, for a free “quick check” which will normally easily establish what’s going on - and if a
mechanic is we think will be best qualified to undertake the repair you will be referred back to your
mechanic or one of our highly recommended and talented workshops we have a relationship with
(we only work with the best).
How do you charge?
Most work is chargeable on an hourly rate, however diagnostic scans and air-conditioning service are a fixed rate charge.
For all work exceeding a “quick check” or basic bulb and/or battery change customers should expect a minimum charge of $65.00 plus GST.
Site work and breakdowns may incur additional charges including fuel expenses and call-out fees.
All estimates are provided on a worst-case scenario basis – so what might seem expensive at first will more than likely result in a pleasant surprise at the completion of your job when it comes to payment.
Can I get a ride to work?
Absolutely, we offer a complimentary drop-off and pick-up service, please discuss at the time of booking.
Do you have a courtesy car?
Yes we do - this will need to be arranged at the time of booking to ensure the car is available.
Where can I leave the keys if dropping a vehicle off outside of normal hours?
We have a mail slot to the far side of the large double roller doors.
Do you offer a breakdown/mobile service?
Yes, we have a fully equipped mobile workshop available throughout Taranaki and the wider area 24 hours and day 7 days a week.
If you have a roadside assist type service included in your insurance policy or are a member of the AA – we recommend calling them first to see if they can help as normally you can get this assistance for free as part of your policy/membership.
What are the payment options?
Unless credit terms have been agreed at the time of booking all invoices are to be paid upon collection. We do not charge extra for credit or debit card payments.
What happens if something goes wrong with the service or repair?
In the unlikely situation something hasn’t gone as you expected the first thing is to get in touch or drop in as soon as possible. You are covered by all the normal consumer protections as a minimum however our business values extend beyond the bare minimum – as we said, get in touch or drop in. There’s nothing worse than stewing on something that could quite easily be resolved by a quick chat.